Special People
When I am engaged in a turnaround, either as a consultant or interim-executive, people ask me why I almost always bring in two “outsiders” to help me out and what their delegated level of authority and responsibility is or should be. Since one commitment of a good operating executive is to communicate things as soon as they come to his or her attention, and one of the core values of any good operation should be Clarity (see The five Temptations of a CEO), I thought I would explain the role of two special people: the Organizational Consultant (OC) and the Communications Consultant (CC).
